There’s no point in talking to you! ... Or is there? Resolving conflicts through mediation with a focus on NVC.

In this mediation handbook with DVD, Ingrid Holler brings together her many years of experience in mediation and Non-Violent Communication.

If you work as a mediator or aspire to become one, you’ll find a well-structured guide to conducting mediation professionally, utilising the principles of Non-Violent Communication (NVC) in conflict resolution. If you train mediators yourself, you can use the material directly in your seminars.

Clear examples and humorous cartoons make the complex content accessible and entertaining, so the book is also suitable if you’re simply interested in mediation in general.

On the DVD, you can watch live as Ingrid Holler mediates a dispute between two parties. Subtitles show you which phase of the mediation the scene is currently in, and short scenes provide you with additional tools for conflict resolution.

Published by Junfermann Verlag, 230 pages with DVD.

We also stock Ingrid Holler’s ‘Training Book on Non-Violent Communication’.