Non-violent Communication

With this ‘TaschenGuide’, Andreas Basu and Liane Faust have written an introductory guide that actually fits in your handbag. In a concise format, they explain the basic concepts of Non-Violent Communication, the inner mindset behind it, and the concept of the four ears – referred to here as ‘school ears’ and ‘understanding ears’.

In everyday life, both at work and at home, we repeatedly find ourselves in conflicts, many of which could be avoided if communication were more effective. This is precisely where the book comes in: in an accessible and concise way, it shows you how things can be done differently.

It’s about rethinking how we use language to inflict harm and how Non-Violent Communication works instead; about expressing feelings and needs whilst negotiating on an equal footing; about empathetic listening, which helps you clarify the needs of the person you’re talking to and de-escalate conflicts; and about using Non-Violent Communication in everyday life to manage conflicts and conduct constructive conversations.

Published as a TaschenGuide by Haufe Verlag, 128 pages.

Liane Faust is also featured in the ‘Favourite Exercises Book on Non-Violent Communication’ with one of her favourite exercises.