Respectful Communication in Business

Does this sound familiar? A conversation with a colleague or a member of staff suddenly descends into a cycle of attack, defence and justification, even though you simply wanted to speak to one another respectfully.

In *Appreciative Communication in Business*, Beate Brüggemeier shows that such unsuccessful situations are rarely driven by malicious intent. More often than not, it’s simply a lack of knowledge about how to structure communication processes in a way that achieves objectives whilst ensuring your counterpart feels valued.

A book for anyone who wants to communicate more clearly and respectfully in their day-to-day working life. Published by Junfermann Verlag, 208 pages.