Interpersonal skills in the workplace: building bridges through empathy and non-violent communication

The ability to work in a team and collaborate are among the core professional skills without which things simply don’t run smoothly. In this Haufe Pocket Guide, Vera Heim and Gabriele Lindemann show you exactly how to develop these skills: building constructive working relationships with colleagues, clients and line managers, as this is the key to professional success.

At its heart, it’s about using empathy and non-violent communication in your day-to-day work to open doors and foster genuine collaboration. You’ll discover why our brains are fundamentally wired for relationships and why appreciation and empathy make such a difference, and you’ll learn how to build bridges with words and adopt an empathetic mindset.

There’s also something for those tricky moments: how to resolve difficult situations constructively, overcome animosity and restore balance to relationships. Finally, the book broadens the perspective to show how each and every one of us can shape a new way of working together – within the family, in business and in society.

124 pages, paperback published by Haufe Verlag.

Also available from us is her guidebook ‘Recharging in Everyday Life’.